How is my order shipped?
We prefer Courier Post, but may also use NZ Couriers and Fastways, depending on the size, weight and
destination of the items. Your order is processed as quickly as possible after we receive it. In most cases
orders are processed the same day. We’ll email you out your tracking number once your order has been
shipped so you can track its progress. We may also ship using other courier & freight companies
depending on the items location and size.
Delivery time 2-3 business days, unless stated otherwise.
Some delays can be expected from time to time, due to circumstances out of our control.
For other countries charges are calculated based on your shopping basket total and your location. Our
system will calculate the freight based on the largest and bulkiest item in your shopping cart. Nothing extra
is charged over and above what it would cost to send this item only, so anything extra you buy incurs no
extra freight cost.
When will I get my goodies?
We’ll send you the track and trace details you’re your order has been dispatched. From this point most of
our orders are received within 2 - 3 business days but please allow additional time for some South Island
and rural addresses.
Note: Orders placed in the weekends or on public holidays will not be processed until the following
business day.
Why do you make the courier require a signature?
This is to ensure that your product is delivered safely and allows us to track the item correctly.
Do you ship outside New Zealand?
Yes. Contact us via email info@onewe-electro.co.nz
Can I get it delivered to my workplace?
You can get your item delivered anywhere you like within NZ, if you getting it sent to a business, please
remember to include the business name as part of the address. Parcels returned to us as
undeliverable, due to the business name not being in the address, will incur a redelivery fee.
Do you ship to PO Boxes?
No, we prefer a physical address. It isn't as easy for us to track your shipment. And our products are simple
too big for post boxes. So unless you really have no option, contact us via email info@sonewe-
electro.co.nz
How about rural addresses?
Please make sure you address includes all rural delivery numbers and/or postcodes for your location.
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Vers. 23-M-04
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